Payment and refunds
How to pay
You can pay by card or through PayPal. When you choose a course, the site sends you to the payment provider's own page:
- Card payments in euros and US dollars are handled by Stripe.
- PayPal payments in euros and US dollars are handled by PayPal.
- Card payments in rubles are handled by Prodamus.
We never see or store your card number. The card details you type belong to the payment provider, and they hold them under their own security standards.
The currency is set by the language of the site and can be changed in the header. The price you see on the course page is the price you pay. There are no hidden fees on our side; your bank may charge its own conversion fee if your card is issued in another currency.
When your access opens
Access opens as soon as the provider confirms the payment, usually within a few seconds. You will find the course in your account under My courses, and we send a confirmation email with the order number and what it opened.
If the payment went through but nothing opened, write to us at mail@art-class.org with the order number. Nothing is lost: the order is recorded before the payment starts.
What you are buying
A single purchase, not a subscription. Nothing renews automatically, and we do not store your card for later.
Depending on the course you may buy the whole course, single lessons, a place in a live stream, or additional services such as teacher feedback. What each price includes is listed on the course page before you pay.
Your access does not expire. If a course is later withdrawn from sale, it stays open to everyone who bought it.
Refunds
You may ask for a refund within 14 days of the purchase if you have not started watching the course.
Once you start watching, the right to a refund ends. This is how the law treats digital content that is delivered immediately: by starting the course you agree to the delivery beginning at once and accept that the withdrawal period ends with it. We show this at checkout.
Services already delivered are not refundable — for example, feedback a teacher has already written on your work.
To ask for a refund, write to mail@art-class.org from the email address on the order and give the order number. We answer within 5 working days. Approved refunds go back to the same card or PayPal account you paid from, and the money usually arrives within 5 to 30 working days, depending on your bank.
If a live stream is cancelled by us and not rescheduled, we refund it in full whether or not it has started.
If a payment fails
A failed payment opens nothing and takes nothing. If the money left your account but the course did not open within an hour, write to us with the order number and the date, and we will check it with the provider.
Questions
Write to mail@art-class.org. We answer in English and Russian.